At PrimeCartUK, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or replacement under the following conditions within 30 days:

🛍️ Return Conditions

• The product must be in its original condition
• The product must be unused, unopened, and undamaged
• The product must be returned in its original packaging
• Returns will not be accepted for opened or used items

🔁 Replacement Policy

• If you receive a damaged, defective, or incorrect item, you may request a replacement within 48 hours of delivery.
• Please provide photo or video proof of the damaged or incorrect item when contacting support.
• Once verified, we will send a replacement product at no additional cost.

⏳ Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 15 working days to your original payment method.

📩 How to Request a Return or Replacement

To initiate a return or replacement, please contact our customer support team:

• Email: support@primecartuk.com
• Phone / WhatsApp: +44 7361 730353

Our team will guide you through the process.